Introduction

Live chat software is a great way to connect with customers and provide better customer service. Here are the 13 best live chat software and apps that can help you improve customer support and loyalty.

Live chat software allows you to respond to visitors in real-time, so you can answer questions and resolve issues quickly. Live chats have become the most popular tool for businesses looking for ways to improve their customer experience, but there’s more than one way to use live chat. For example, some companies use live chat as a supplement to traditional forms of communication like phone calls or email messages.

Others use live chat as an alternative—or even replacement—for website contact forms altogether. Regardless of your company’s needs for live chat software, there are many options available on the market today that will help you optimize your business interactions with clients from all over the world! Here are 13 of our favorite apps:

What is live chat software?

Live chat software is a tool that can be used to communicate with customers in real time. It’s also known as live chat solutions, support software and business solutions for companies who want to use it for their own needs.

Live Chat Software For Business:

It’s important for businesses of all sizes to have the best possible way of communicating with their customers on a daily basis. With this in mind, live chat software has become one of the most popular tools among businesses today because it allows them to communicate directly with potential clients through text messages or voice calls over the phone line while they’re still at home or at work! This helps reduce any delays between when someone decides they want more information about something and when they actually receive it – which makes life easier than ever before!

How does live chat software work?

Live chat software is a tool that allows you to communicate with your customers in real-time. It’s like having an instant assistant who can answer questions and provide information quickly, solve problems and build trust with your customers.

The benefits of live chat software include:

Responding to customer inquiries in the moment of need. Live chats allow you to respond to questions as they come up without having to wait for an email response or phone call. This means you can stay focused on what matters most—customer success!
Providing quick answers that make sense at any time of day or night (like now!). Live chats let you respond instantly without needing to set aside time during office hours or at night when nothing else seems important anymore… except maybe sleep?

When to use live chat software and apps?

Live chat software can be used for many purposes. It’s a great way to provide better customer service, increase sales and reduce costs. You might also want to use live chat software if you want to grow your business or need more leads from social media.

Live Chat Software For Businesses:

Live chat is one of the most effective tools in any business owner’s arsenal because it allows them to interact directly with their customers without having to leave the comfort of their office (or home). In fact, according to a survey conducted by HubSpot Research found that 73% percent of consumers prefer talking with companies over calling them because they feel like they have more control over how the conversation goes – especially when dealing with sensitive topics like pricing structures and payment options!

Benefits of Live Chat Software for the Business

Using high-quality and best live chat software or app can make a big change to your sales. Here are some great benefits of live chat software for your business include:

Increase sales and revenue. Live chat software allows you to increase the number of customers who make purchases through your website or app, which can be a huge boost for your bottom line.
Reduce costs. By using live chat as an additional channel for customer support and sales, you will be able to reduce costs associated with traditional customer service channels like phone calls and email queries by automating much of it—allowing more people in less time without having to hire additional staff members or spend money on expensive marketing campaigns (which often fail anyway).
Increased customer satisfaction rates through automated responses from employees who are trained on what works best for each individual customer’s needs during these interactions (rather than guessing at what might work). This ensures that every single one gets an answer quickly while also ensuring they know exactly how long each response should take before being read again so there’s no confusion about whether something was missed due with previous ones already processed beforehand.”

Features of Good live chat software and app?

Good live chat software and the app has a good design

A good live chat software should be easy to use. It should be user-friendly and not complicated at all. You need to make sure that your clients will not have any issues with the interface of your site or mobile application. A good user-friendly interface also helps in improving customer retention rate, which means more visits from customers who are already using it!

Good Live Chat Software Has Good Customer Support

Good Live Chat Software Provides Great Customer Service

A good live chat software should be able to provide great customer service. This is one of the most important factors that you need to consider before purchasing any such software. A good live chat software should be able to give your customers all the information they need in order to make a purchase on your website or mobile app. It should also provide them with other information that they might need while using it.

Best Live Chat Software and Apps

Olark

Olark is a Google-certified company that offers live chat software solutions. It’s free, but you’ll have to pay if you want more features like custom integrations with your eCommerce store or custom dashboards.

HelpCrunch

HelpCrunch is one of the most popular web-based helpdesk software offerings on the market today. The company was founded in 2011 by Matt Rittenberg—who has over 20 years of experience in IT—and now has offices around the world including Australia, Germany and Spain with plans for an expansion into Japan soon!

1. Olark

Olark is a live chat software that allows you to talk with your customers directly on your website. It offers features like:

Real-time visitor monitoring and engagement
Customer engagement statistics, including conversion tracking, A/B testing, and more
Flexible pricing plans

2. HelpCrunch

HelpCrunch

HelpCrunch is a live chat software that integrates with your website and allows you to chat with your visitors in real-time. It also has a feature that allows you to take notes during the chat, which is very useful for customer support.

Crunch is a great tool for customer support, but it also has many other features that can help you improve your business. It has integrations with tools like Salesforce and MailChimp, which means that you can merge all of your data into one place and easily share it with your team members.

3. Intercom

Intercom

Intercom is a great tool for companies that want to use live chat software. It allows you to chat with your customers and get feedback on what they think of your product or service, which can help you improve it over time. It also lets you create customer journeys, which can help provide better customer service by providing users with relevant information as they move through different parts of the journey.

4. SnapEngage

SnapEngage is a live chat software that can be used on websites, mobile apps and Facebook Messenger. It’s a cloud-based solution that helps you engage with your customers more effectively.

SnapEngage provides a chat widget that can be added to any website or mobile app, allowing customers to contact you directly without leaving the page they’re on in their browser or app. This makes it easy for them to ask questions or make requests while they’re browsing through your website using mobile browsers like Safari on iPhones or Chrome on Android devices (and even Windows 10 PCs). You’ll also find SnapEngage integrates with other major social media platforms such as Twitter, Instagram and Pinterest so users will have access to all of these functions from within one application instead of having multiple accounts there separately!

5. FreshChat

FreshChat is a live chat application that can be used on websites and mobile apps. It is a cloud-based solution that can be used for free for up to 20 visitors. The free version includes unlimited chat sessions and unlimited chat agents.

When you sign up for FreshChat, you will receive an email with a link to access your account dashboard where you’ll see all of your contacts in the contact list, as well as any messages sent between them or other users in the system (like customers). You’ll also get access to some basic reporting capabilities so that you know how many conversations have taken place between each user; this way if someone complains about receiving spam messages from someone who’s using freshchat then it’s easy enough just checking through their inboxes here first before reaching out elsewhere!

6. Zendesk Chat

Zendesk Chat is a live chat and helpdesk software that offers a simple interface with a wide range of features. It’s easy to use, too: you can expect your customers to be happy with the help they receive from this platform in no time.

The main benefit of using Zendesk Chat is its ability to handle both user interactions and management tasks. Whether it’s handling sales inquiries or tracking down which product is being shipped out when, this platform has your back covered! Plus, if you’re looking for an easy way to manage customer support requests over email (or text), this option might just be what you need too!

7. Tawk.to

Tawk.to is a real-time chat software for businesses that allows you to manage your clients’ questions and support tickets without ever leaving the office. It can be used on any device, including mobile devices, so you don’t have to worry about running out of bandwidth or bandwidth restrictions when chatting with customers.

Tawk has two pricing tiers: one for small businesses and one for medium-sized organizations (with up to 25 employees). The company says the software will cost $6 per user per month if used by just one person; otherwise, it increases as more people sign up at once—upwards of $10 per user without ads on top of that price tag!

Tawk is a real-time chat software for businesses that allows you to manage your clients’ questions and support tickets without ever leaving the office. It can be used on any device, including mobile devices, so you don’t have to worry about running out of bandwidth or bandwidth restrictions when chatting with customers. Tawk has two pricing tiers: one for small businesses and one for medium-sized organizations (with up to 25 employees).

8. LiveChat

LiveChat is a leading live chat software provider. The company has been around since 2007 and has built its reputation by providing the best customer service and support in the industry. They are powered by a team of experts who can help you get your business on track with their powerful features, including Chat, Chatbot, Interaction and more!

LiveChat offers many different solutions for businesses that need to communicate with customers or clients in real time:

Chat: This tool allows users to communicate directly with each other using text messages or voice calls (if enabled) without having any previous knowledge about each other’s language skills; it also allows them to create groups based on specific topics so that everyone can participate easily when needed; finally there are plenty of features available for those who want even more control over how things go down during these interactions like being able – if necessary – even block unwanted messages before they reach you!

9. WhatsHelp

WhatsHelp is a live chat software that helps you handle your customer service needs. It’s one of the best options out there, but it also has some downsides.

WhatsHelp uses an intelligent algorithm to help guide users through their questions and problems, so you don’t have to spend time educating them on how to use the product. This saves time and makes things easier for everyone involved!

The platform also comes with easy-to-use tools such as FAQs built into its dashboard so that users can find answers easily when they need them most (like during peak hours). It also provides different ways for customers who want support via email or phone call; this allows both parties to communicate efficiently without having an issue with lag time between messages being sent back and forth as well as responding quickly once received if needed by either party involved in any given transaction – whether it’s through social media platforms such as Twitter or Facebook Messenger apps which offer high quality video calls too!

10. WP-LiveChat by 3CX

WP-LiveChat is a live chat plugin for WordPress. It has a built-in ticketing system, so you can provide your customers with automatic responses.

It works with all major browsers and mobile devices, as well as apps like Slack or WhatsApp to provide an integrated experience when using the software. The user interface is simple to use and provides all of the features that you need in order to manage your customer service team quickly and efficiently!

-Live chat: You can now talk to your customers directly from your website and increase conversions by providing a more personal experience. -Ticketing system: Your team will be able to manage customer inquiries, complaints and requests with ease. -Reporting tools: All reports are available in real time so you can view them at any time of day—even if you’re on vacation!

11. ClickDesk

ClickDesk is a cloud-based live chat software that provides you with the power to manage your customers’ interactions and provide exceptional service. With ClickDesk, you can create virtual agents to answer inquiries from all over the world, including Canada, Europe and Australia. The solution has been designed by experts in customer experience management (CEM) who have years of experience working with companies like Google and Microsoft.

If you’re looking for an affordable tool that can help grow your business while providing exceptional support, then ClickDesk might be right for you!

12. HubSpot Service Hub

HubSpot Service Hub is a great tool for small businesses to provide customer service. It has a wide variety of features, including chat, social media integration, and mobile apps. The software also provides analytics so you can see how your customers are interacting with your site or app.

It’s easy to use and affordable as well; there is no cost associated with using this tool compared to other live chat software options on this list (you’ll pay $30 per month).

The only downside to this software is that it doesn’t offer any integrations with other apps. If you need to provide customer service from within another tool, such as MailChimp or Salesforce, then Service Hub may not be the best option for you.

13. Chaport

Chaport is a live chat software that integrates with other business apps, such as Salesforce or Slack. The free plan includes basic features such as support ticket management, chat widget embedding, and email newsletter signups.

The paid plans have more advanced features like team collaboration and integrations with CRM systems. You can also create custom rules for different groups of people or services (for example employees in sales departments only receive emails from the CEO).

Conclusion

Live chat software is a great way to interact with customers. As we have seen in this article, there are many different types of live chat software and apps that you can use to help your business grow. These tools allow businesses to take advantage of new technology that was not available just a few years ago when first starting out on the web today!

The 13 Best Live Chat Software and Apps