Provide Exceptional Customer Support Every Day

Customer Service Software

Request Tracker Pro Is An Easy To Use Help Desk Communication Platform

Answering customer requests in a timely fashion is imperative to the success of your business. Request Tracker Pro provides you with the necessary tools to fill your customer's needs.

Drive Revenue

A happy customer is a loyal customer. Bring order to your support process with everything you need to drive more revenue from loyal customers.

Get More Work Done

Still using email for support requests? Bring your customer support online, get more work done, and prevent customer requests from falling between the cracks.

Automate Engagement

Automate customer engagement by saving common responses your team uses. Re-use templates so your team sends the perfect messaging every interaction.

What Can Request Tracker Pro Do For You?

Improve How You Connect With Customers

All-In-One Platform

No matter how you receive requests, we have your back with email and text support. Twilio, Nexmo, and Twitter support coming soon.

Stay Organized Without Extra Effort

Everything is managed in one simple dashboard, keeping you organized and prepared, no matter how customers contact you.

Prioritization That Meets Your Needs

Separate sales requests from customer support. Filter requests by date, current status, and more so you can prioritize who gets a response first.

Always Prepared With Templates

Save canned messages with the perfect wording so when disaster strikes, you're ready to respond with the perfect message, every time.

Build Relationships. Improve Customer Loyalty.

Everything in one location? Check. Respond faster with templates? Check. Prevent delays with prioritization? Check. Everything you need to maintain a loyal following is here.

  • Different departments can communicate and share requests to Improve communication.
  • Stay focused on what's most important with prioritized tasks.
  • Never forget to reply to a customer again with follow-up reminders.
  • Respond faster and show customers you're on top of your game.
Customer Loyalty

Customer Support Made Easy

Stay connected and work smarter. Our practical customer support solution helps teams focus on what's important. With an easy-to-use interface, your team can immediately notice the benefits and get more work done. We'll help you work smarter, not harder.

  • Request Tracker Pro is easy to use so you can reap the benefits quickly.
  • Get more work done with everything in one convenient location.
  • With faster response times, you can improve customer satisfaction.
  • With improved customer loyalty, you can drive more revenue from customers.
  • We'll help you work smarter, not harder.
Customer Support Software For Teams

Get More Done With Automation

Why repeatedly type the same responses when you can save time with templates? Leave the hassle behind. With canned responses, write the perfect message once and your entire team can use it to send the perfect message every time.

  • Automate your repetitive work and save time with canned responses.
  • Collaborate with team members and resolve issues faster.
  • Bring all your customer requests under one roof for quick and easy access.
Improve Customer Satisfaction

Latest News

poor customer service

Examples and Consequences of Bad Customer Service

The quality of your customer service has a direct correlation to the success of your company. Bad customer service may...
deep learning

Deep Learning vs. Machine Learning: Similarities and Differences

Two popular approaches to solving problems in the field of artificial intelligence (AI) are Deep Learning and Machine Learning. Both...
management team discussing

Top 5 change management models – Perfect Guide

Change management is the process of implementing new strategies, policies, or procedures. It involves identifying the problems and opportunities that...

Try Us. Get Started For Free

Schedule a demo to learn how Request Tracker Pro can save your company time, resources, and money with a practical customer support system.

Start your free trial. No credit card required.

Questions? Talk to an expert.

Simple Help Desk System