Create an organization wide canned response

This article explains how admins can make canned responses that your entire organization can use. You can also:

• Learn more about how canned responses work.
• Create personal canned responses.
• Edit or delete canned responses.

To create an organization wide canned response:

1. Click the Admin Menu button, and select Canned Responses.
2. Click Add New Canned Response.
3. Enter a title and text for the canned response.
4. Optionally, select one or more categories for the canned response to appear in. Leave this field blank for the canned response to be available for all categories of support tickets.
5. Click Create.