manoj

If you fail to provide your customers with value, they will quickly move on to a rival that does. Although the eCommerce industry is expanding rapidly, the greatest difficulty will always be keeping […]

The first step in building a high-performing customer-focused customer service team is always to hire excellent individuals. The wrong team members will quickly degrade your customer experience, regardless of how fine-tuned your procedures

Even if your product is excellent, you risk losing clients if they have a negative experience with your customer service department. That’s why customer service is so important to your company’s bottom line.

Customers are used to receiving what they want quickly, whether it is through instant sales or overnight shipment. Live chat emerged as that urgency shifted to customer service, quickly becoming a potent tool