RequestTrackerPro includes a feature to help stay on top mission critical, super important tickets via subscriptions.
Subscriptions are pretty straightforward: any ticket that you, or anyone else in your organization, subscribes to will appear in the Subscriptions screen. From there, you can click on a ticket to review or otherwise work with it, or you can click the Unsubscribe button to remove it from the list.
To subscribe to a ticket:
