This article explains how to tickets by category. Before reading this article, it might be helpful to learn about search in RequestTrackerPro.

You can also:

• Learn how categories work.
• Create a new category.
• Add categories to tickets.

You can see all of the tickets of a particular category by using the Search feature of RequestTrackerPro. You can learn more about how Search works here: Using Search in RequestTrackerPro.

Sort Tickets by Category

1. To get started, first click on Search from the Home screen.
2. Click in the empty Category field.
3. Select one or more categories.
4. Optionally, enter additional search and ordering terms.
5. Click Search, and each ticket with the selected category will appear.