Assign Users, Add Queues, or Change the Name of a Department

After a department has been created, you can return later and add or remove users, add or remove queues, or even change its name.

From the Departments screen, click the Edit icon next to a department’s name.

• To add users, click in the User box, and select each user you would like to add.
• To remove a user, click the X next to their name.
• To add a queue, click in the Queues box, and select each queue you would like to add.
• To remove a queue, click the X next to its name.

When you’re finished, click the Update button.

Delete or Restore a Department

You can delete an existing department at any time.

From the Departments screen, click the Delete button. This will change the department’s status to Deleted.

You can restore a deleted department by clicking the Restore icon next to its name.