This article explains how to add categories to tickets. Before reading this article, it might be helpful to learn about creating tickets.

You can also:

• Learn how categories work.
• Create a new category.
• Sort tickets by category.

Add Categories to a Ticket

To append a ticket with a category:

1. Open a support ticket or create a new one.
2. Click in the empty Category field.
3. Select one or more appropriate categories for the ticket.
4. Complete the ticket as normal.